How Can I Track My T Mobile Phone?

With T-Mobile FamilyWhere®, a T-Mobile master account holder tin can use the FamilyWhere Android app or the My T-Mobile website to locate whatsoever telephone on their plan that is on the T-Mobile network.

About the FamilyWhere service

The FamilyWhere service includes a xxx-day costless trial for new users. Subsequently the trial ends, there's a monthly subscription for $10 that appears on your beak.
All phones that can be located by FamilyWhere receive a notification when they are added to the service and a recurring notification every bit a reminder that they are notwithstanding a role of the service.
Android users tin can also install the FamilyWhere app for free for additional features.

About the FamilyWhere app

The FamilyWhere app is available for Android simply. For other devices, yous tin can manage FamilyWhere by logging in to your T-Mobile account, then selectingMy Account > Profile > Family Controls > FamilyWhere.
Let family members check in with yous through text message or see where they are on a map in existent-time.
Get text or email notifications generated by scheduled automatic location alerts.
Access a 7-24-hour interval log of FamilyWhere location history.
Use any capable device—your telephone, tablet, or computer—to speedily and accurately locate phones on your active account. No extra software is required.
The FamilyWhere app does crave that GPS is enabled for tablets.
The FamilyWhere app isn't supported on smartwatches. Exception: The Timex FamilyConnect smartwatch is compatible.

Signing up

What you need to use it

An active T-Mobile account. FamilyWhere doesn't runway devices on suspended accounts.
A Principal Business relationship Holder assigned on the account. Only the Primary Account Holder can actuate FamilyWhere service and see located devices.
A T-Mobile data plan.
Past design, FamilyWhere notifications can't be disabled on a kid'southward phone. These notifications are required by FCC regulations and by T-Mobile Privacy and Safe policy.

Sign upward on your mobile device

If you use a VPN or VPN app, turn information technology off while you go set up.
Open up the FamilyWhere app and selectBecome Started.
Enter a valid e-mail address in the Create your account text box and cullCreate Account.
Select the cheque box next to the person you desire to rails on the account and chooseLocate!

Sign upwardly on My T-Mobile

Log in to your T-Mobile account.
ChooseMy account.
Select Profile.
SelectFamily Controls, so cullFamilyWhere.
SelectGet Started.
Enter the Basic Information.
Review and agree to the Terms of Service.
Select and proper name phones to locate.
Choose Washed.

Add a Family Member

Add a Family Fellow member via Android

Open the FamilyWhere app.
Access the app menu past selecting the Menu icon.
Select My Settings > My Family unit.
Select Add together Family unit Member.
Permit FamilyWhere to access contacts.
Select the phone number linked to the Family unit Member.
Enter name, then select OK.

The My Settings selection from the main menu offers a My Family unit option that allows calculation a Family Member, but this option is just valid if there are telephone numbers that tin can be added to the Family unit. If none are available, the app volition highlight that.

Add a Family Member via My T-Mobile

Log in to your T-Mobile account.
Cull your proper name.
Select Contour > Family unit Controls > FamilyWhere > Settings.
SelectAdd together Family unit Fellow member.
Select the phone number linked to the Family Member.
Enter a proper noun and choose a photo, and then select Add together Family Fellow member.

The Add together Family unit Member option is only listed if at that place is one or more phone numbers available to exist added as Family Members. If none are bachelor, the option will non be shown.

Locate and check-in

Locate a family fellow member

Log in to your T-Mobile account.
Select My account.
Select Profile.
Select Family Controls.
Select FamilyWhere.
Select a proper noun or mobile number to locate.

Locate a line afterwards initial sign-in

The app automatically locates all lines on the list of locatable devices upon signing in. To locate a line after initial sign-in, choose the name of the device at the peak of the screen. FamilyWhere volition not work if all shortcodes are blocked on your account.

You tin can rails up to a total of 10 lines on an business relationship.
Only the estimate location (the nearest prison cell belfry) of iOS (Apple tree) devices on your account will brandish in FamilyWhere.
Tablets are trackable to a location as long equally they are associated with a T-Mobile number and take GPS enabled. However, T-Mobile tin't guarantee location accuracy on these devices.
All lines on the locatable devices list receive a text message when they get locatable and about one time a month another text is sent.

Access check-in details

Open the check-in message that you received.
Choose the URL included in the text.

Send a check-in bulletin

Launch the FamilyWhere Android app and selectBank check In.
Enter the recipient and message content.
SelectSend.

Landmarks

Create Landmark via Android

Open the FamilyWhere app.
Navigate on the map using finger pinches and swipes to find the location where you want the landmark.
Affect the spot on the map where you want a landmark and hold for two seconds, then lift upwards your finger.
Select Add a place.
Enter landmark name, and so select OK.

Annotation: The Landmarks choice from the main menu offers a Create Landmark option that allows creating a landmark by inbound an address, merely this option currently rejects many residential addresses. A landmark must exist created if the 'You must enter a valid address. Double-check the address and endeavour over again.' error message is received.

Create Landmark via My T-Mobile

Log in to your T-Mobile account.
Cull your name.
SelectProfile > Family Controls > FamilyWhere > Create a Landmark.
Enter landmark address and proper noun.
SelectSave and create.

Android 10 Location Accuracy Improvement: Setting Change

Location precision when locating newer Android devices can be improved by irresolute a device setting from the default. The setting must exist inverse on the located device, non the device you are locating from.

Change settings

The path to alter the setting varies by device manufacturer:

Samsung: Go to Settings > search for Service > select Service Provider Location > fix to Let All The Time
Google: Become to Settings > Location > App Permissions > … > Prove System > Carrier Location > prepare to Permit All The Time
OnePlus: Get to Settings > search for Carrier > select Carrier Location Access > set to Always Allow
Motorola: Become to Settings > Location > select Carrier Location Attribution > plough On
LG: Go to Settings > search for Carrier > select Carrier Location Permission > select Permission Setting > set up to Allow All The Time

Devices that crave the settings modify higher up include:

Samsung Milky way A71 5G
Samsung Galaxy Note ten 5G
Samsung Galaxy S10 Lite
Samsung Galaxy S20 5G
Samsung Galaxy S20 Ultra 5G
Samsung Galaxy S20+ 5G
Samsung Z Flip 5G
Google Pixel four
Google Pixel 4 40
OnePlus 7T
OnePlus 7T Pro 5G
OnePlus eight
Motorola Grand Fast
Moto Eastward
Moto G8 Power
Moto G8 Stylus
LG Aristo 5
LG Stylo vi
LG V60 ThinQ

Canceling your subscription

Log in to your T-Mobile account.
ChooseMy account.
Select Profile.
CullFamily Command.
Select FamilyWhere.
SelectSettings.
Under Settings select Unsubscribe from FamilyWhere.
Select Unsubscribe.

If you're running into issues with this app, check out our troubleshooting tips.

FAQs

Can T-Mobile FamilyWhere® detect a lost or stolen phone?

Aye, if the phone is turned on and in service, you can use T-Mobile FamilyWhere® to find information technology. Keep in mind that if your lost or stolen phone does not accept GPS or if it does have GPS, just is not in clear view of the sky, your location may be reported as a wide area.

Why don't I always go a location?

T-Mobile FamilyWhere® uses GPS and other network technologies to obtain locations. GPS location can be very accurate if the telephone can "see" the GPS satellites. If the phone is indoors or in a place where information technology cannot directly come across the GPS satellites, the organization automatically uses culling location technologies. In these cases, you may receive a location with an accuracy of a few hundred yards or more. iOS devices always employ these alternate location technologies. When yous asking a location you will exist given the all-time possible location fix given the conditions.

In some situations, T-Mobile FamilyWhere® volition not exist able to locate a phone. The most mutual reasons are:

The phone that y'all are trying to locate is deep within a building or car.
The phone is surrounded past alpine buildings, hills, or trees.
The phone is powered off.
The phone's battery has run out.
The phone is non in T-Mobile network coverage.
Service on the detail line/number has been terminated or suspended.

In these cases, T-Mobile FamilyWhere® will tell you that the phone was not able to be located.

Do I need a text messaging plan?

A text message plan is not required to use T-Mobile FamilyWhere®. Fifty-fifty if you have text messaging turned off, you tin can still subscribe and utilize the service.